Effective Date: 01.01.2025
Lana Royals values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website and services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, email address, shipping address, and payment details provided during the purchase process.
- Communication Data: Information you provide when contacting us via email or social media platforms like Instagram (@lana_royals).
- Technical Data: IP address, browser type, and other technical details collected automatically when you use our website.
2. How We Use Your Information
The information we collect is used for the following purposes:
- Order Processing: To fulfill and deliver your orders, including sending tracking details.
- Customer Support: To assist with inquiries, measurements, or complaints.
- Marketing: To send promotional offers and updates (only with your consent).
- Website Improvement: To analyze website performance and enhance user experience.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your data with:
- Shipping Providers: To ensure your orders are delivered.
- Payment Processors: To securely process your payments (e.g., Visa, Mastercard, PayPal).
- Legal Authorities: If required by law or to protect our rights.
4. Data Security
We take appropriate security measures to protect your personal information against unauthorized access, alteration, or disclosure. However, no online data transmission or storage system is completely secure, and we cannot guarantee absolute security.
5. Cookies
Our website uses cookies to improve your browsing experience. Cookies help us understand website usage and preferences. You can disable cookies in your browser settings, but this may limit your website functionality.
6. Your Rights
You have the right to:
- Access, correct, or delete your personal information.
- Withdraw your consent for marketing communications.
- File a complaint with your local data protection authority if you believe your rights have been violated.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting requirements. Specifically:
- Order Information: Retained for up to 7 years to comply with tax and accounting regulations.
- Communication Data: Retained for up to 1 year after your inquiry is resolved unless further retention is required by law.
- Technical Data: Retained for a maximum of 2 years for website analytics and performance tracking.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites, and we encourage you to review their policies.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us at:
Email: lanaroyals.petwear@gmail.com
Instagram: @lana_royals